A single agent was rebooking a long line of inconvenienced travellers. Suddenly, an angry passenger pushed his way to the desk front. He slapped his ticket on the counter and said, “I HAVE to be on this flight and it has to be FIRST CLASS.” The agent replied, “I am sorry, sir. I’ll be happy to try to help you, but I’ve got to help these folks first, and I’m sure we’ll be able to work something out.
Without hesitating, the agent smiled and grabbed her public address microphone: “May I have your attention, please,” she began, her voice heard clearly throughout the terminal. “We have a passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Gate 14.”
Without flinching, she smiled and said, “I’m sorry, sir, but you’ll have to get in line for that, too.”